General Questions
Yes, all watches can be adjusted to needed size by having appropriate tools. If you don't have them you can buy it here.
We use Seiko automatic movements such as NH34, NH35 NH36, NH38, NH70, NH72, VK63, VK64 and VK61
Recognised globally, these movements ensure flawless function to match your daily pace.
Yes, all our watches come with a 2-years warranty covering any manufacturing defects, particularly in the movement, to ensure optimal performance.
If you experience any functionality issues or other problems, please contact us.
We assemble as many of our watches as possible in London, but to reduce wait times for our customers, we may use partner workshops in other cities across United Kingdom. Some custom watches may be assembled outside the country due to certain workshops not selling their parts individually. In such cases, you will be notified before your watch is assembled.
If you have any questions regarding the assembly location, please don't hesitate to contact us, as our mission is to ensure your complete satisfaction.
No, under no circumstances.
We use original Seiko automatic movements for their quality and reliability. Each watch is then assembled with custom parts exclusively for each client.
Shipping
We typically require 3-7 working days to assemble your watch. After that, shipping times may vary between 4-8 working days, depending on the chosen shipping method and the destination country.
In total, the process usually takes around 7-15 working days.
Please note that customised watches may require an additional 3-4 working days.
Yes, we offer free worldwide shipping on orders over €250. Please note that shipping times may vary depending on the destination country.
No, you won't encounter any additional charges. We cover all taxes and import duties,
ensuring a hassle-free delivery experience.
The price you see is the total you'll pay, with no surprise fees at delivery.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.
If you don't see the email in your inbox, please check your spam or junk folder. If you still can't find it, use this order tracker in your profile dashboard.
