Politique d'expédition

Thank you for shopping at www.ottomanprieur.com. We understand that getting your items quickly is important to you, so we make every effort to process your order promptly. Follow Shipping policy below.

Shipping methods and costs

We offer worldwide free shipping on 250€+ orders.

Order Processing

Orders are typically processed within 1-4 working days.

Once processed, you will receive an email confirmation with your shipping details and tracking number.

International shipping

We ship internationally. Worldwide orders are shipped with already payed custom duties, import taxes and fees. You won’t need to pay anything more when collecting your package.

Shipping process is approximatelly 5-7 working days.

Tracking your order

You can track your order using the tracking number provided in your shipping confirmation email.

Visit our Tracking Page on our website, and enter your order number and email address to check the status of your delivery.

Shipping restrictions

Due to shipping restrictions, we may not be able to ship to certain countries.
To confirm if we can ship to your location, please proceed to checkout.
If the payment is successful, it means we are able to ship to your country.

Lost or damaged shipments

In the event of a lost or damaged shipment, please contact us immediately at support@ottomanprieur.com
We will work with the shipping carrier to resolve the issue as quickly as possible.

Changes to your order

Once an order has been shipped, we cannot change the shipping address or other details. Please ensure your shipping
information is correct at the time of purchase.

Why our watches take 7-15 worklng days to reach you?

At Ottoman Prieur, we take immense pride in crafting exquisite timepieces that not only keep time but also tell a unique story.
Our commitment to excellence is reflected in every watch we create, and this commitment is what sets us apart.
One aspect of this dedication to quality and uniqueness is our assembly process, which is why your customized watch may take 7-15 business days to reach your doorstep.

Please be aware that delivery times may be affected by factors beyond our control such as customs delays or holidays.

Handcrafted excellence

Our watches are not mass-produced on assembly lines. Instead, they are meticulously assembled by skilled artisans who pour their expertise and passion into every piece.
Each watch is a work of art, a reflection of our craftsmanship, and an embodiment of precision.

Customization at Its finest

We understand that every individual has their unique style and preferences. That’s why we offer the option to customize yourwatch.
When you place your order, we want to ensure that your watch is a perfect fit for your personality.
This customization process involves selecting various components, such as the case, dial, hands, and straps.

Personalization takes time

Once we receive your order, we begin the process of gathering the necessary components.
Some components are readily available, but others may need to be specially ordered based on your choices.
This ensures that your watch is truly one-of-a-kind and tailored to your specifications.

The art of assembly

When all the components are ready, our skilled artisans begin the delicate process of assembling your watch by hand. This
meticulous attention to detail ensures that every part fits perfectly, guaranteeing the highest level of quality.