At Ottoman Prieur, we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you wish to return or exchange a product, please review our return policy outlined below.
1. Returns for damaged or defective items:
If your item is damaged or has a manufacturing defect, please contact us immediately of receiving your order.
We will arrange for a return and either offer a replacement or issue a full refund, including any shipping costs incurred.
2. Return for exchange:
If you wish to exchange your watch for a different model, please notify us within 30 days of receiving your order. You will be responsible for any return shipping fees (if it is not a matter of quality issue), but the new item will be shipped to you at no additional cost. The watch must be in its original packaging and in new condition.
Otherwise, we will only replace items that were originally defective or damaged.
3. Returns for reasons other than manufacturing defect:
At Ottoman Prieur, all orders can be returned for a full refund except for the following cases:
- Watches created through our configurator.
- Custom-made watches based on combinations requested outside of our website.
- Watches with custom logos.
If your order does not fall under these categories and is not related to a quality issue, it is eligible for return and a full refund. Accessories may also be returned and refunded, provided they are in their original packaging and in new condition.
4. Return process:
To initiate a return, please contact our customer support team at info@ottomanprieur.com. Provide your order number, the reason for the return, and any supporting evidence if applicable. Our team will guide you through the return process.
5. Return conditions:
- The watch must be in its original packaging and in unused condition.
- Any accessories or additional items included in the original packaging must also be returned.
- We recommend using a tracked shipping service for returns to ensure safe delivery.
6. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ottomanprieur.com.
